Meeting your customers’ satisfaction is paramount to keeping your business growing successfully. Excellent customer service can be the difference between a hot IPO and just keeping the lights on. It can generate more marketing and sales opportunities.
Acquiring customers costs 6–7x more than retaining your existing ones. So, for businesses with limited time and resources, customer satisfaction is even more important. You simply can’t afford churn.
Additionally, with the U.S. Small Business Administration reporting that 68% of customers leave because they’re upset with the treatment they’ve received, it’s not an area of training that you should ignore!
So how can your organisation improve its strategic approach to customer service & sales?
All of our speakers tailor their keynotes and training to meet your needs and are content matter experts, so not only do they inspire & motivate your audience, they provide ROI & actionable learning.
Search in our topic category of Customer Service & Sales for Stellar Speakers on this topic here.
Regards
Stellar Speakers
Corona Virus Support Pack
Our keynote speakers have pooled their knowledge and wisdom on a number of related Corona Virus topics with the intention to immediately help you support the mental and physical well-being of your teams and even have productive virtual meetings from isolation.
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